Our Approach to CSR and Related Policies
Outline of the Megmilk Snow Brand Quality Assurance System (MSQS)
Megmilk Snow Brand is not only dedicated to providing our customers with safe and reliable products. We also proactively reflect customer feedback in operations, and practice customer-focused management that ensures trusted, high-quality system. With this in mind, we have outlined the following four policies as our Quality Assurance Policy.
Under the standards outlined in the MSQS, we manage and secure quality in every phase of the products we deliver, from product design and development, material procurement, production, distribution and sales. We also improve our quality assurance system by three-tier checks, that are external, internal, and workplace oversight to confirm and validate that the MSQS is functioning appropriately and effectively.
Quality Assurance Policy
Providing safe and reliable products for customers and consumers is a matter of course for MEGMILK SNOW BRAND Co., Ltd. We listen carefully to opinions which customers and consumers give about our products and apply their need to business management so as to achieve the trusted quality.
Quality and hygiene management based on our unique quality assurance system (MSQS)
Megmilk Snow Brand conducts quality and hygiene management based on the Megmilk Snow Brand Quality Assurance System (MSQS). MSQS is the Megmilk Snow Brand’s unique quality assurance system that incorporates the concepts outlined in ISO9001*1 and HACCP*2, and that promotes quality assurance activities by employees in all departments.
(1) Hygiene management
Plant employees wear special uniforms. Prior to entering manufacturing areas, employees are required to change shoes, remove dirt and particles attached to their uniform, carefully wash their hands with soap and disinfect their hands with alcohol.
(2) Quality inspections
Inspections are conducted at every stage of the manufacturing process, including before receiving raw materials and raw milk. Prior to shipment, both instrumentbased inspections and human-based inspections are conducted to ensure only passed products are shipped.
(3) Quality audits
We work to improve our quality assurance system through quality audits, which include external oversight by the Corporate Ethics Committee (Quality Subcommittee) and external agencies, internal oversight by the Quality Assurance Department, and workplace oversight by each Quality Control Section manager of the plants.
(4) Shippingand storage
Products are kept in refrigerated storage to maintain quality and delivered by truck to delivery sites. Chilled products are shipped via special refrigerated trucks to ensure temperature control.
(5) Storefront quality management
Sales Department staff visit their managed storefronts and check the status of product shelving and storage management. They also provide information regarding appropriate storage methods.
*1. Refers to international standard quality management system.
*2. Hygiene management method for ensure food safety.